Why "Apple TV4" iTunes and App Store Both show "White Screen" when I click these app and no selection for showing movie and apps while I point these app? I checked from apple store, they said that no problem for my hardware!
Try a Reset by disconnecting the power cable for about 30 seconds.
I was try it and reset atv.actually Apple Store staff confirm it is not hardware problem and contract iTunes Store. However,they said that it is not true is a bug.Any staff help me?
What region are you in?
tt2
region = Hong Kong ,but I have been changed to China or UK(I don't really sure which one is it!) and I set to Hong Kong again,the problem is occuring!
When atv4 use dummy account from apple store, the device is using as usual.
I guess you could create your own spare Apple ID and see if the device will behave on that one, then sign back into your original ID and see if there is any change. Are you able to access the iTunes Store via iTunes on a computer?
tt2
Yes! I am a iMac user. Would you explain more details?But how about my iTunes credit and how to spent these credit because my credit is bare my Apple TV4 appleid.
See Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method. You'd need a spare email address since AppleIDs are based around a unique email. You don't need to register a credit card. It would let you repeat the test you said they did in the store where it worked properly with a dummy account. Did you test your own account while in the store too? If you are certain the problem is account related then you can talk to the iTunes Store support team armed with that information. If on the other hand it still goes wrong with a brand new account then that would suggest the problem is elsewhere, either in the Apple TV itself or with your network equipment.
tt2
I logon the new appleid but the problem is still alive.I think it is not my network problem.What would I do for? Is it a bug for TvOS bug?
It is working fine for me here in the UK. It could be something specific to Hong Kong, or it could be your device, but either way I think you'll need Apple's own support team to get it resolved rather than the advice of fellow users, particularly if resetting the device to factory conditions hasn't helped. 😕
Hmm, one last thought. At your router are you using the ISP's DNS servers or something public like Google's at 8.8.8.8 and 8.8.4.4?
tt2
I will seeking authored service provider for repairing my Apple TV.
Others devices surf internet is no significant difference from usual use.
Thanks for your help!
You're welcome. Best of luck. 🙂
tt2
Hi, may i know how you fix this finally? i have exactly the same problem with you, i can't go HK iTunes store and it just showing white screen. i have called apple support and they said this is about the server problem and hopefully can fix within 2weeks, but for now I'm still facing the same problem😕
在保養期内可聯絡香港蘋果授權維修服務提供者，華風電腦有限公司作出適切免費的檢查
thanks for your advice, timmy🙂
You are welcome!終於留言不會被當作廣告刪掉了！希望華風那邊的服務可以幫到你！
All White Screen when selected iTunes and
